Shipping & Facts
All orders have a flat rate of $9 per order and then any additional item added to your cart will add an additional $1 to your shipping.
Your order will be shipped with USPS and will ship Priority mail unless it contains Gel stain which then must be shipped USPS ground per shipping regulations. All orders are shipped out either same day or next day depending on when the order is placed. I ship out orders only to the United States and I do ship out orders on all shipping days Monday-Saturday.
Priority mail is typically 1-3 days. Please check your tracking to get a better idea on when your order will arrive. I will be able to see the same tracking information that you see. You will receive an order confirmation email along with a tracking email from Pirate Ship. Please note: with Covid, the post office has experienced an overwhelm and packages have taken longer than expected to arrive at times. We thank you for your patience.
If you have ordered Fusion Mineral Paint and it arrives frozen, no worries, just let it return to room temperature and stir it well. Fusion has been tested and can withstand freezing/thawing up to 3 times.
There are no returns/refunds on products unless they arrive damaged. A picture of the product along with shipping container will need to be provided for a refund to be issued.
Please take time when choosing your colors as paint is not able to be refunded due to a customer not liking the color or deciding they would like to trade colors. We offer samples of all colors so if you are unsure, we recommend you start with a sample size. We also offer fan decks so you can see what all the colors look like in your lighting without having to buy a bunch of testers. All purchase are final.
Please note: once your package is marked “Delivered” by the Postal Tracking, Painted is no longer responsible for it. Sometimes tracking will say delivered and you might not have it. Wait a few days and then check with your post office. Often it was prematurely scanned, delivered to a neighbor/wrong address and will arrive late. If you truly believe your package was stolen after waiting for it to arrive and contacting your post office with no luck, then please file a police report that it has been stolen. You can then either contact Painted with the police report number or you can file a claim directly with the post office.
At Painted, we hold customer satisfaction as a top priority and will also help guide you on a project from start to finish. If you have any questions, please don’t hesitate to ask. You can contact directly at either email@example.com or by phone at (920) 857-1222. (please note: this phone number can’t accept text messages)
-Denell, owner at Painted